1. General Accessibility Policy
Coir VietNam is committed to providing an online experience that is accessible, usable, and inclusive for all visitors. We strive to ensure that CoirVietNam.com can be accessed by customers with a wide range of abilities and needs, including those who rely on assistive technologies or alternative methods of navigation.
We are actively working to improve the accessibility and usability of our website so that visitors can browse information, review product details, understand our policies, and complete purchases as smoothly as possible.
Our goal is to support users who may rely on assistive technologies such as screen readers, screen magnification software, speech recognition tools, refreshable braille displays, or keyboard-only navigation.
2. Accessibility Standards
We aim to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines are widely recognized standards for improving web accessibility for individuals with disabilities while also enhancing usability for all users.
Accessibility is an ongoing process. As website technologies, content, and standards continue to evolve, we regularly review our site and make reasonable improvements to support a better user experience.
3. Accessibility Measures We Are Implementing
To support a more inclusive browsing and shopping experience for our coconut fiber products, we are taking practical steps to improve website accessibility, including the following measures:
- Alternative Text: We work to provide descriptive alternative text for product and content images where feasible, so that screen reader users can better understand relevant visual information.
- Keyboard Navigation: We review and improve menus, navigation elements, forms, checkout flows, and policy acceptance features to help ensure they can be used through keyboard-only navigation.
- Color Contrast: We review text, buttons, and other design elements to support sufficient contrast between foreground and background colors for users with low vision or color perception challenges.
4. Third-Party Content & Tools
Our website may rely on third-party platforms, plugins, and services, including tools related to ecommerce functionality, payment processing, fraud prevention, analytics, or security. Some of these components may not be fully controlled by Coir VietNam.
While we cannot guarantee the accessibility of every third-party feature or integration, we encourage our service providers and partners to support strong accessibility practices.
If a third-party feature creates a barrier, we will make reasonable efforts to provide an alternative method of assistance or communication where appropriate.
5. Need Assistance or Encountering Barriers?
If you experience difficulty accessing any part of our website, using a feature, reviewing content, or placing an order, we are here to help.
We will make reasonable efforts to provide support, share needed information, or help complete a transaction through an alternative communication method when appropriate.
Response Time: We aim to respond to accessibility-related requests within 2 business days.
6. Feedback
We welcome feedback regarding the accessibility and usability of our website. If you encounter an accessibility barrier or would like to share suggestions for improvement, please contact us.
Your feedback helps us identify areas for improvement and supports our ongoing efforts to make our website more accessible for all users.